Return Material Authorization Form

  • Instructions
    1. Complete and Submit the RMA form.
    2. After obtaining the RMA number, ship the item to; Buskro Ltd. 1-1738 Orangebrook, Pickering, Ont, Canada, L1W 3G8.
  • Section 1 - Requester Details

  • Section 2 - Item Return List

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    • The RMA number is valid for only 30 days from the date issued. Failure to return an item owed after 30 days, will be treated as sold and the balance of the value will be charged.
    • Only authorized RMA's will be accepted. Print the RMA number legibly on top of the package.
    • All print heads must have ink flushed out and returned with 3 print samples.
    • All returns must be FOB Pickering, Ontario, Canada. The customer/distributor is responsible for all duty, brokerage fees and/or custom clearance charges. Buskro is not responsible shipments and all claims should be dealt directly with the carrier.
    • Core returns, are for failed items that are on Buskro's Refurbished item list, i.e. board, card, IDM and PVM, For print heads choose either RAR or SAR for repair.
    • Warranty claims, entry of the original purchase order is required on the RMA form and all warranty claims must be approved by a Buskro Service Tech.
    • Return for restock, if an item is returned unused within 7 days of purchase then a 25% restocking fee will be charged.
    • Additional charges may apply pending evaluation e.g. no fault is found, item is un-repairable, damaged or tampered with.